OUR POLICIES

RETURN POLICY

We stand behind the quality of our products. Due to the nature of limited drops and international shipping, our return policy differs by region. Please read carefully before purchasing.

 

Canada Orders

We offer 14-day returns on Canadian orders.

You have 14 days from the date of delivery to request a return.

Eligibility requirements:

• Item must be unworn, unused, and in original condition
• Tags must be attached
• Original packaging required
• Proof of purchase required

Customers are responsible for return shipping costs.

 

UNITED STATES & INTERNATIONAL ORDERS

 

Due to international shipping, customs duties, and brokerage fees, all U.S. and international orders are final sale.

We do not offer:

• Size exchanges
• Returns for fit issues
• Returns for change of mind

Returns or resolutions are only accepted if:

• The item arrives damaged or defective
• We shipped the wrong item

In these cases, we will resolve the issue with a replacement or store credit.

 

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

 

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:

📧 info@kayoz.ca

Include your order number and clear photos so we can make it right as fast as possible.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

PREORDER POLICY

All preorder items are final sale.

If a refund is approved under exceptional circumstances, it will be issued as store credit only.

Please note that all "Preorder" items will take ~1-8 weeks to produce. The items will ship after production. Please note that Preorders are subject to potential delays but they will always ship.

If an order contains a preorder item. Then all items will be shipped in ONE package together.

 

REFUNDS & STORE CREDIT POLICY

 

• Approved refunds are processed within 10 business days
• International orders, if approved, are issued as store credit only
• Original shipping fees, duties, taxes, and brokerage fees are non-refundable

 

Please note that all "Preorder" items will take 4-8 weeks to produce. The items will ship after production. Please note that Preorders are subject to potential delays but they will always ship.

If an order contains a preorder item. Then all items will be shipped in ONE package together.

If you would like to cancel your Preorder. We are happy to reimburse you via store credit but we do not offer refunds on cancelled Preorders.

 

SHIPPING POLICY

Shipping and Delivery Times:

We aim to ship all orders within 1-2 business days. Excluding the weekend and major holidays. (This does not apply to Preorders as they are subject to production time.) Delivery times vary based on your location.

Once your order is shipped, you will receive a shipping confirmation email with your tracking information along with an estimated delivery date.

We ship domestically within Canada. 

We are not responsible and do not accept liability for any stolen or lost packages.

We are not responsible for any shipping delays and do not accept liability for such delays.

We offer worldwide shipping services. International orders have tracked or non tracked shipping options. However, we are unable to provide a tracked shipping option to certain countries. The price of shipping is calculated at checkout.

We are not responsible and do not accept liability for any stolen or lost packages.

DUTIES, TAXES, AND REFUSED PACKAGES

For all orders shipping outside of Canada, customers are responsible for any customs fees, duties, taxes, or import charges levied by the destination country.

These charges are not included in your order total and are determined by local customs authorities. If a package is held at customs, it is your responsibility to clear the charges in a timely manner.

If an international order is returned to us due to unpaid duties or taxes, the following policies apply:

• Shipping fees will not be refunded
• A restocking fee equal to the cost of any duties and brokerage fees may be deducted from your total refund
• In the case of preorder items, no refund will be issued at all

Refused packages are not eligible for reshipment unless the customer covers the full cost of a new shipping label.

 

PRIVACY POLICY

At Kayoz, we take your privacy seriously. This privacy policy describes how we collect, use, and protect the personal information you provide to us on our website www.kayoz.ca and any other channels we use to communicate with you.

INFORMATION WE COLLECT:

 We may collect personal information such as your name, email address, postal address, phone number, and payment information when you make a purchase, sign up for our newsletter, or participate in any of our promotions or surveys.

We also collect non-personal information such as your IP address, browser type, and operating system when you interact with our website.

HOW WE USE YOUR INFORMATION:

 We use your personal information to process your orders, provide customer service, and send you promotional emails and newsletters. We may also use your information to improve our products and services and to personalize your experience on our website.

We do not sell or share your personal information with any third-party companies for marketing purposes.

HOW WE PROTECT YOUR INFORMATION:

 We take appropriate measures to protect your personal information from unauthorized access, disclosure, or destruction. We use secure servers and encryption protocols to ensure the security of your information.

COOKIES:

 Our website uses cookies to collect non-personal information such as your browsing behavior and preferences. You can disable cookies in your browser settings, but this may affect your experience on our website.

CHANGES TO THIS POLICY:

We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the updated policy on our website.

CONTACT US If you have any questions or concerns about our privacy policy, please contact us at support@kayoz.ca.