Refund policy

We Stand Behind Everything We Make

Look, if you're not 100% on your purchase, we got you. Every Kayoz order comes with a 30-day return window from the date of delivery. That goes for all markets, including the US.

We want you rocking pieces you actually love. If something's off, let's fix it.

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30-Day Returns

You have 30 days from the date of delivery to start a return. This applies to all orders, all markets, no exceptions (well, one exception for preorders, keep reading).

Items must be:

-Unworn and unwashed
-Tags still attached
-In original condition (no alterations, no damage)

If it meets those conditions, you're good.

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Wrong Size? We'll Handle It

Here's the move: if your size is off, go with an exchange. We'll ship the correct size to you on us. You cover the return shipping, we cover the exchange shipping. That's the deal.

Exchanges are the fastest way to get the right piece in your hands. You send the original back, we ship the new one out as soon as we receive it.

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Refunds

If an exchange isn't what you're after, refunds are available too. Once we receive your return and confirm everything checks out, we'll process the refund to your original payment method.

Processing time: 5 to 10 business days after we receive your return. Your bank may take a few extra days to post it.

Original shipping fees, duties, and taxes are non-refundable.

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Preorders and Made-to-Order Items

Once a preorder or made-to-order item is placed, the order cannot be cancelled. These pieces are produced specifically for you, so we can't pull the plug once production starts.

After delivery, the standard 30-day return window applies. You can exchange or return just like any other order. Same conditions: unworn, unwashed, tags attached.

Quick version:-Before delivery: No cancellations-After delivery: 30-day returns and exchanges, same as everything else.

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Damaged or Defective Items

If something arrives damaged, defective, or just plain wrong, that's on us. Contact us within 48 hours of delivery at kai@kayoz.ca with:- Your order number- Photos of the issueWe'll sort it out with a replacement or store credit, no questions asked. You shouldn't have to pay return shipping on our mistake.

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How to Start a Return

4 simple steps:

1. Email us at kai@kayoz.ca with your order number and the reason for your return (wrong size, changed your mind, whatever it is)
2. We'll send you return instructions and the shipping label within 24 hours
3. Ship it back (you cover return shipping costs)
4. We take it from there. If it's an exchange, your new piece ships free. If it's a refund, it processes within 5 to 10 business days. That's it. No hoops, no runaround.